Shop terms

Shop terms and other important informations
Just a few pieces of information that will help you to better understand my work. And most especially, that will allow you to have a positive experience browsing my online store.

Sourcing

Most of my fibers are sourced directly from Canadian farms. I carefully process the fiber, and I dye it. Regardless of how much care I apply, it is possible that you’ll still find some vegetable matter (VM). Especially in fibers sold loosely in a bag. In order to preserve the aspect of locks, I make sure to manipulate them as little as possible. Be assured that once your project is all spun up, we won’t see any more VM.

Dyeing process
Please note that some bleeding may occur. I dye at home in a crafty way that’s not commercial. In all cases, when you wash your finished yarn it will correct itself.

Caring for your products made with my fibers (yarn, weaving, knitting, felt)

Wash your finished objects with a no rinse soap like Eucalan, lay flat to dry. Keep untouched skeins of yarns and unspun fibres in plastic bags inside clear bins. You can also add some essential oil on a piece of cloth and keep it inside your storage bin. It is recommended to check your stash at least every 3 months to keep it fresh and aerated.

Returns and exchange policy
A product can be replaced if it is damaged. It’s important to keep your receipt and the product in the original packaging. In case of a problem, you can contact me by email at mapicreationsartistiques@gmail.com and we will discuss your issue. Return fees are at the expense of the client, and this is for Canadian customers only. For clients living in the United States or Europe, we can’t accept any returns. However, don’t hesitate to contact me by email if you have a problem : mapicreationsartistiques@gmail.com



Photography
Please take note that colors may differ from reality depending on your monitor screen.

Finally, I would love to thank you for your support whether that be through your purchases, shares and attendance at the workshops.

Marie-Pierre ( Mapi)